Yesterday at Le Parker Meridien, Alex Shashou, Co-Founder and President of ALICE, gave a wonderful seminar on how technology disrupts numerous industries.
The rise of platforms like Uber, Netflix, and Amazon has profoundly shifted the way consumers interact with services and as a result, how guests expect to interact with hotels. If a hotel wants to deliver an exceptional guest experience today, they have no option but to adapt to these new consumer trends. The team at ALICE has studied what makes the platform approach to technology so successful, and will lead a session on how hotels can learn from other industries and embrace the same platform-thinking. Your guests are getting more demanding, but that doesn’t mean you need to fear technology, rather just understand the opportunities it presents.
Three technological breakthroughs affecting how we deliver service today:
Uber created a revolution in the Taxi industry; Netflix to Television; Spotify to Music; Amazon to retail.
What do all these companies have in common?
Download the latest PowerPoint of the seminar.
SEMINAR REGARDING THE NEED FOR HOTELS TO ADAPT TO CONSUMER TRENDS THROUGH TECHNOLOGY