August 19, 2016
In other areas, there is no question Airbnb needs to change. Most alarming is the charge that Airbnb’s model opens the door to discrimination. A study found that guests with African American-sounding names were 16 percent less likely to be accepted as renters. Airbnb announced last month it had hired former U.S. attorney general Eric H. Holder as part of an anti-discrimination review scheduled to conclude in September. That’s a good sign. Yet in a recent update to its terms and conditions, the company highlighted a provision that requires customers to waive their right to participate in class-action lawsuits against the company, making it near-impossible for users to prove a discriminatory pattern in court. Difficult as the task may be, Airbnb should spend time figuring out how to solve its problems — not insulating itself from their consequences….