Inc. – How Airbnb Responds When Guests Have Nightmare Experiences

May 3, 2017

On Monday, journalist Nathaniel Friedman unleashed a tweetstorm about his girlfriend’s bad experience as an Airbnb guest. She and two other friends needed a place to stay at the last minute, and all the local hotels were booked, in Friedman’s retelling. Since they were desperate, they looked past the bad reviews and rented “what was supposed to be a secure trailer” for $270 per night. Upon arriving, they discovered that the amenities were even worse than they expected…

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